Privacy Policy

Golden Rise Travels (Thailand) Co., Ltd. ("Golden Rise Travels", "we", "us" or "our") is committed to protecting the privacy and personal data of all individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at goldenrisetravels.com or contact us to enquire about or book our travel services. By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.

We may collect the following types of personal information: Contact Information: Full name, email address, phone number, WhatsApp number and country of residence. Travel Information: Travel dates, destinations of interest, number of travellers, hotel preferences, service requirements and budget information. Business Information (B2B): Company or agency name, business type, website and professional contact details. Technical Information: IP address, browser type, device information and pages visited on our website (collected automatically via cookies and analytics tools). Communication Records: Enquiries, messages and correspondence submitted through our contact forms or sent directly to our email.

We use the personal information we collect for the following purposes: To respond to your travel enquiries and prepare tailored proposals. To process and manage confirmed travel bookings and services. To communicate with you about your travel arrangements. To send relevant travel information, updates or promotional content where you have given consent. To improve our website and services based on usage patterns. To comply with applicable legal and regulatory obligations. We do not use your personal information for automated decision-making or profiling.

We process your personal data on the following legal bases: Contractual Necessity: Processing required to fulfil a travel booking or service agreement. Legitimate Interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services. Consent: Where you have provided explicit consent, such as subscribing to marketing communications. Legal Obligation: Processing required to comply with applicable laws and regulations.

We may share your personal information with: Travel Suppliers: Hotels, transportation providers, tour operators and other service providers in Thailand who are necessary to fulfil your travel arrangements. Technology Providers: Trusted third-party service providers who assist us in operating our website and managing enquiries, subject to appropriate data protection agreements. Legal Authorities: Where required by law, court order or regulatory requirement. We do not sell, rent or trade your personal information to third parties for marketing purposes.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including: Enquiry records: Retained for a reasonable period to allow follow-up and service improvement. Booking records: Retained for the duration required by applicable tax, accounting and legal obligations. Marketing consent records: Retained until consent is withdrawn. When personal data is no longer required, we take reasonable steps to securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include secure data transmission, access controls and regular security reviews. While we take reasonable precautions, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to our website.

Depending on your location and applicable law, you may have the following rights regarding your personal data: Right of Access: To request a copy of the personal data we hold about you. Right to Rectification: To request correction of inaccurate or incomplete data. Right to Erasure: To request deletion of your personal data in certain circumstances. Right to Restriction: To request that we limit the processing of your data. Right to Object: To object to processing based on legitimate interests. Right to Data Portability: To receive your data in a structured, machine-readable format. To exercise any of these rights, please contact us at info@goldenrisetravels.com.

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. We use cookies for: Essential functionality: Required for the website to operate correctly. Analytics: To understand how visitors use our website (using anonymised data). You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us: Golden Rise Travels (Thailand) Co., Ltd. 237 Moo 15, Amphur Na Thom Nakhon Phanom 48140, Thailand Email: info@goldenrisetravels.com Phone / WhatsApp: +66 63 180 7862